We understand that returns are sometimes necessary and we are aiming to provide the best customer service possible. Lumier store accepts customer returns on defective items within 30 days or purchase.
You can return any item on the site that becomes defective during the first 30 days of ownership for a replacement product. Our customer service representatives will work with you to come up with the best solution for your situation. For hygiene we can not accept returns on lingerie or on toys that are not defective.
Returning an item
We accept returns within 30 days but customer pays for the shipping. For hygiene we can not accept returns on lingerie or on toys that are not defective. No refunds.
Lumier takes your personal privacy extremely seriously. We never share or sell you name or email to any other persons, companies or entities.
We take extra care to safeguard your privacy from the second you land on our homepage to the moment your order arrives at your front door.
In most cases orders are processed to be shipped within minutes of your order coming in.
Most of our orders are shipped via UPD and USPS depending upon the service selected.
Lumier is a strong advocate for personal privacy,. We pack your order in nondescript envelopes and boxes, just like your everyday mail or packages. The only identifying marks are your mailing address and our warehouse address.
The name “Lumier” does not appear anywhere on the outside of your package, instead packages will be marked from “Shipping Department”